Car Insurance - Conduct of staff

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When dealing with your insurance provider, you are entitled to courteous and polite conduct on the part of the agent or representative.  If you have experienced rude, disrespectful or condescending behaviour on the part of a staff member, this can be extremely upsetting. Furthermore, if you were denied the opportunity to speak with a supervisor to report this behaviour, you have the right to seek some resolution.  We suggest that you start a case right here with Resolver to accurately report this conduct to the insurer.

Resolver can assist you in submitting and tracking your issue quickly, free of charge and without the hassle. If you are unhappy with their response, Resolver can help you escalate the complaint and will advise you to whom to escalate within the insurance company.

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