Chequing Accounts - Account not closed as requested
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you're unhappy with the service you've received, you should contact your bank via Resolver. They should be able to resolve the matter for you. If they can't, you can consider taking your case through their internal complaint channels. All banks are required to have a complaint-handling department. If they are unable to help, you may be able to escalate the matter to an external ombudsman.
Generally speaking, you should expect a financial institution to take action on any account closure requests either on the day that it is requested or soon after. Sometimes, problems may occur during the process – if they do, you should expect your bank to keep you fully updated at all times.
Always ask for written confirmation of account closure – if you incur charges in the future because your account has not been closed, you will be able to provide evidence that you requested your account be closed.You should know
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
We have 1,264 pages of rights advice for you covering 286 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.