Chequing Accounts - Application declined

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If you're unhappy with the service you've received, you should contact your bank via Resolver. They should be able to resolve the matter for you. If they can't, you can consider taking your case through their internal complaint channels. All banks are required to have a complaint-handling department.

If they are unable to help, you may be able to escalate the matter to an external ombudsman. Your application should never be rejected for reasons that are discriminatory. If you believe you've been the subject of discrimination, you can consider contacting the Canadian Commission for Human Rights.

You should know

Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:

https://www.canada.ca/en/financial-consumer-agency/services/complaints/file-complaint-financial-institution.html

If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.

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