Chequing Accounts - Payment amount incorrect
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you spot a payment that has been made incorrectly, you should contact your bank as soon as possible to let them know. They should have a plan in place to fix the problem – although this may be tricky if the recipient of the payment is uncooperative. Be sure to include the following information when contacting the bank:
- The date of the payment
- The amount paid
- The total amount that should have been paid
- The name of the person or business paid
- The bank account from which the payment was made
- Any customer reference number appearing on the bill.
Generally speaking, your bank should try and either correct the amount paid or return the funds to your account. If there are no problems, this should generally happen within 90 days.You should know
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
We have 1,344 pages of rights advice for you covering 287 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.