Chequing Accounts - PIN number not received
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If you've had problems with your payment card, you should contact your financial institution to let them know as soon as possible. If you're unhappy with the service you've received, you should contact your bank via Resolver. They should be able to resolve the matter for you. If they can't, you can consider taking your case through their internal complaint channels. All banks are required to have a complaint-handling department. If they are unable to help, you may be able to escalate the matter to an external ombudsman.You should know
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
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