Credit cards - Account wrongly closed
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- Your account may be put into default if you fail to do what you said you would when you signed up for your credit card.
- Defaulting can lead to your account being closed.
- If you believe your account has been closed in error, you should contact your service provider. You should give them the details as to why you think it's been closed in error, and any impact this has had on you.
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
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