Credit cards - Incorrect information on statement
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You have 30 days from your statement date to report any error that may appear on your credit card statement.
As advised by the Financial Consumer Agency of Canada (FCAC), your credit card statement must include the following information:
- your outstanding balance
- how much time it will take to pay off your balance if you pay only the minimum amount.
- a description of each transaction made in the statement period, including the amount charged, including interest
- the date each transaction was posted to your account
- the amount credited or charged during that month for each of the following:
- purchases made
- cash advances received
- payments made
- interest charged
- non-interest fees charged.
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
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