Credit cards - Information provided late
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- A chargeback is when a credit card charge is reversed.
- You should always try to resolve issues with the original merchant before requesting a chargeback.
- The chargeback process is run by your credit card network (e.g. VISA). Your bank must follow the process, but it does not set the process.
- Your bank should provide you with clear and timely guidance as to the chargeback process.
- The information provided should include details of any deadlines that affect you during the process.
- Information should be provided by your bank in a timely manner.
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
We have 1,264 pages of rights advice for you covering 286 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
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