Energy [OLD] - Aggressive/pushy sales tactics

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  • Aggressive sales tactics are generally not allowed.
  • Commission-based sales are banned and all sales have to be verified by a third party before you can be bound to a contract.
  • If you suspect you've been treated unfairly and the company involved hasn't been able to offer a resolution, you can consider escalating the matter to the Ontario Energy Board or Ombudsman Toronto.

Doorstep Selling

  • There are additional rules in place to prevent doorstep selling in Ontario.
  • You should never be sold a contract by an energy rep in your house.
  • If an energy rep does visit you, they should always give you a business card and their ID.
  • They should, however, never leave a contract with you or otherwise push you to sign a contract there and then.
  • Energy retailers can't contact you at home over and over. This is harassment and is strictly forbidden.
You should know

Ontario Energy Board

The Ontario Energy Board (OEB) is an independent regulatory body that protects consumers in Ontario's energy market.

The OEB makes decisions and rules to make sure consumers are treated fairly.

If you're unable to find a resolution with your energy provider, you can consider escalating the matter to the OEB. They will work with the energy provider to find you the best possible outcome.

 

Ombudsman Toronto

Ombudsman Toronto investigate complaints and concerns about unfairness for the City of Toronto. This includes Toronto Hydro.

Ombudsman Toronto are an independent and impartial organisation.

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