Energy [OLD] - Inadequate notice

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  • You should never have your supply cut off because of non-payment without at least 10 days' notice.
  • Disconnection should always be a last resort! You should always be given a chance to organise a payment plan.
  • The time you get to repay a debt to your energy company depends on the amount you owe. If you owe less than twice your average monthly bill, your payment plan timeline will be at least 5 months.
  • If you owe more than twice your average monthly bill, your payment plan timeline will be at least 10 months.
  • If you're disconnected, your security deposit will normally be taken to pay towards what you owe.
  • You may also be charged service charges.
You should know

Ontario Energy Board

The Ontario Energy Board (OEB) is an independent regulatory body that protects consumers in Ontario's energy market.

The OEB makes decisions and rules to make sure consumers are treated fairly.

If you're unable to find a resolution with your energy provider, you can consider escalating the matter to the OEB. They will work with the energy provider to find you the best possible outcome.

 

Ombudsman Toronto

Ombudsman Toronto investigate complaints and concerns about unfairness for the City of Toronto. This includes Toronto Hydro.

Ombudsman Toronto are an independent and impartial organisation.

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