Energy [OLD] - Poor service

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  • You shouldn't have to deal with poor customer service.
  • If you do encounter poor service, you should give the service provider a chance to fix things first.
  • Get in touch with them via Resolver. While they might not be able to fix the problem right away, they should use your feedback to try and make things right.
  • If they can't, you should escalate your case to the next level – whether that's to a manager or (if all else fails) to your province/city's energy regulator or ombudsman.
You should know

Ontario Energy Board

The Ontario Energy Board (OEB) is an independent regulatory body that protects consumers in Ontario's energy market.

The OEB makes decisions and rules to make sure consumers are treated fairly.

If you're unable to find a resolution with your energy provider, you can consider escalating the matter to the OEB. They will work with the energy provider to find you the best possible outcome.

 

Ombudsman Toronto

Ombudsman Toronto investigate complaints and concerns about unfairness for the City of Toronto. This includes Toronto Hydro.

Ombudsman Toronto are an independent and impartial organisation.

We have 1,264 pages of rights advice for you covering 286 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

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Helping you with Poor service

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