Energy [OLD] - Terms not applied correctly

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  • Energy providers have to follow special rules when dealing with low-income customers.
  • You should not have to pay security deposits;
  • You should be given longer to pay;
  • You should be able to arrange arrears payment plans if necessary.
  • If you feel that these terms haven’t been appropriately applied, you should get in touch with your service provider via Resolver.
  • If your energy provider is unable to find a resolution, you can consider escalating the matter to your province/city's energy regulator or ombudsman.
You should know

Ontario Energy Board

The Ontario Energy Board (OEB) is an independent regulatory body that protects consumers in Ontario's energy market.

The OEB makes decisions and rules to make sure consumers are treated fairly.

If you're unable to find a resolution with your energy provider, you can consider escalating the matter to the OEB. They will work with the energy provider to find you the best possible outcome.

 

Ombudsman Toronto

Ombudsman Toronto investigate complaints and concerns about unfairness for the City of Toronto. This includes Toronto Hydro.

Ombudsman Toronto are an independent and impartial organisation.

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Helping you with Terms not applied correctly

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