General service experience (including facilities, security etc) - Staff conduct
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Every security guard has to follow a strict code of conduct.
Generally speaking, security guards should:
- act with honesty and integrity;
- respect your rights;
- comply with all federal, provincial and municipal laws;
- not discriminate against you; and
- not use any abusive or insulting language or actions.
If you feel that a security guard has not acted appropriately, you can consider raising a complaint through Resolver.
If the company in question is unable to resolve the matter to your satisfaction, you should consider contacting your province’s registrar (or other body responsible for licensing security guards).
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