Hotels, motels and resorts - Check-in / check-out
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
- If you're experiencing problems with checking in or out, you should let the front office manager know as soon as possible.
- If you arrive early for check-in, the hotel may not have your room ready for you.
- You may be expected to wait until your registered check-in time.
- If your room is still not ready after your check-in time, it is reasonable to expect the hotel to offer something to resolve the matter to your satisfaction.
We have 1,264 pages of rights advice for you covering 0 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.