Hotels, motels and resorts - Expectations not met
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- Hotels are not allowed to make false or misleading claims about their services.
- Your experience should match up to any advertisements or sales information you have seen.
- If it didn't, the hotel may be guilty of misrepresentation.
- You should contact the hotel first to give them a chance to resolve the situation.
- If they're unable or unwilling to help, you could consider escalating the matter to your province or territory's consumer protection organisation.
We have 1,344 pages of rights advice for you covering 287 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
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