Hotels, motels and resorts - Overbooking
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- If your hotel is over-booked, then find out what alternative accommodation they can provide.
- It is reasonable to expect an upgrade if they are over-booked.
- You should not be left out of pocket if the hotel is overbooked for reasons within their control.
- If the hotel is unable to provide alternative accommodation, it would be reasonable to expect them to cover the cost of finding yourself a booking elsewhere.
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