Restaurant take-out & delivery - Poor quality

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  • If you've paid for a meal, you should expect it to be of a reasonable standard.
  • Misleading claims about the quality of food are not allowed. For example, "homemade" food should always be homemade.
  • If a substitution has to be made for a cheaper product, customers must be informed.
  • If you're unhappy with the quality of food, you should always give the restaurant a chance to fix things before you leave. Try and tell a member of staff before you leave the restaurant!
  • If you're still unhappy and feel like the food was misrepresented in an advert, on a menu, or by restaurant staff, you can consider contacting the Canadian Food Inspection Agency's Retail Food Program.

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Helping you with Poor quality

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