Pharmacy - Late delivery

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  • Any online retailer should have clear information available about their shipment options.
  • If a retailer doesn't give a shipment period, you should expect any purchase to be shipped within 30 days.
  • Retailers should tell you if it looks like there'll be an unexpected delay. If it looks like they can't ship within the expected period, they should give you a proper estimate as to when your items will be shipped.
  • If a retailer can't deliver as they've promised, they should let you cancel your order for free and give you a refund. If you got your delivery in the end but it took longer than it should have, you can ask for a partial refund.
  • Always take up delivery issues with the retailer – you don't have a contract with the delivery company if you bought something online, and will need the retailer to resolve the matter for you.

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