Savings accounts - Unable to withdraw funds
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If you find yourself unable to withdraw funds from your account, you should contact the bank to find out why. Your bank may have suspended transactions from your account because of suspicious activity or the possibility of fraud.
If you're unhappy with the service you've received, you should make a complaint via Resolver. All banks are required to have a complaint handling department to tackle your case. If the bank is unable to resolve the matter internally, you may be able to escalate your case to an external ombudsman.You should know
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
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