Christmas Returns Calendar – 2018 / 2019

Christmas gifts

Here's the Resolver Christmas Returns Calendar!


The presents are all unwrapped, and we're just about recovering from another over-indulgent Christmas day ready to hit the stores! Before you head out, we wanted to share the holiday returns policies for most of the major retailers!

Some retailers publish specific dates for purchases made over this holiday season and the deadlines you have to return those holiday purchases. Those dates and deadlines are shown below.

Where there is no specification for the holiday season, the store’s standard policy applies. Note – there are huge variations in the standard policy ranging from 365 days at Home Depot, when you use their in-house credit card to just 10 days at Aritzia. At first glance, one of the most customer friendly stores is Canadian Tire who give you 90 days and if you have lost your receipt, they will do a “receipt look-up”

We apologize that we can’t list every retailer - but we've tried to include all of the main players out there.

Feel free to use My Resolver to communicate with a retailer for any issue, and if your retailer is not listed please put a request in for us to list them!

Christmas returns calendar
Retailer Holiday Returns Purchased by Holiday Returns Deadline Standard Returns Policy (applies where there is no mention of a specific Holidays Return policy)
The Shopping Channel

Full returns policy
October 18, 2018 January 18, 2019

Full returns policy
30 days from the date of receipt. But 10 days for sales items!
Online is possible
Note if you’re in the US a fixed fee of C$5 applies
Northern Reflections

Full returns policy
30 days from date of receipt
After 30 days a merchandise credit note

Full returns policy
November 1, 2018 to December 24, 2018 January 15, 2019 45 days after the purchase with a receipt

Full returns policy
Within 30 days of purchase with an original receipt
Apple Canada

Full returns policy
November 14, 2018 to December 25, 2018 January 8, 2019 Std policy – 15 calendar dates from time of receipt of purchase
Best Buy

Full returns policy
After November 3, 2018 January 6, 2019 OR 14-30 days from purchase date (this does not apply to cellular devices or items from Best Buy Marketplace
Marshalls Canada

Full returns policy
Within 10 days. After 10 days a gift card for the same amount
TJX / Winners

Full returns policy
Within 10 days. After 10 days a gift card for the same amount

Full returns policy
60 days with receipt.
Without a receipt the amount returned on the item will be the lowest price it was available for sale for in the previous 60 days
Canadian Tire

Full returns policy
90 days with a receipt. No receipt and Canadian Tire will offer a receipt look-up
Amazon Canada

Full returns policy
November 1, 2018 – December 31, 2018 January 31, 2019
Canada Goose

Full returns policy
Full refund within 30 days of purchase

Full returns policy
November 18, 2018 – December 24, 2018 December 31, 2018 10 days of purchase full refund.
Up to 21 days - merchandise credit
Home Depot Canada

Full returns policy
90 Days or 365 days to return if purchased with a Home depot Credit Card
Shoppers Drug Mart

Full returns policy
30 days from date of purchase. Without receipt – lowest sale price
Walmart Canada

Full returns policy
90 days from date of purchase (some exceptions like electronics)
The Bay

Full returns policy
14 days (large items)
30 days unless you purchase with Hudson Bay credit – then 90 days
Presidents Choice / Superstore

Full returns policy
14 days with receipt or exchange if no receipt
Chapters / Indigo

Full returns policy
30 days from shipping date / purchase date

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