Flight cancellations [EN]
If your flight is cancelled then you could be entitled to compensation. Submit your claim for free via Resolver and get up to €600 per person. Start your claim by searching for a company in the box below.
Who is your issue with?
If you've experienced a domestic flight cancellation or even had an international flight cancelled, you'll know how frustrating it can be. Don't worry, though – whether you're a frustrated frequent flyer or just worried about a cancelled flight ruining your holiday, we've put together this guide to your flight rights.
It's really easy and completely free to send a flight cancellation complaint using Resolver – take a look at your rights and start your complaint using our widget below!
If your flight from Canada, the US or another overseas territory is cancelled, your rights will differ according to where you're flying to and from.
Generally speaking, for international flights from the US and other territories outside of Europe, you should check your airline's tariff for your rights in case of a cancellation.
Airlines have to have this information set out online in a clear and accessible format – and the rules in their tariff have to be fair and reasonable!
Depending on the airline, you could be due some credit, vouchers, expenses or compensation if your flight is cancelled. What you'll get varies according to the airline, though – so always check their policy online!
If you're flying to a non-European destination (from Toronto to NYC, for example), your rights will depend on the airline you're flying with!
Most airlines will at least try to reschedule you onto a different flight or arrange alternative transportation where possible.
What should I do if my flight is cancelled?
1. Keep hold of your travel documents
Keep hold of your boarding pass and any other travel documents that you have. These may be a useful reference if you choose to take your claim any further.
2. Keep any receipts of expenses incurred
While there is no law that means airlines have to reimburse expenses, if you do have to spend money then there is no harm in keeping the receipts. You can then attach these when you contact the airline. Some airlines will repay any expenses caused by cancellations – check your airline's policy for more info!
3. Speak to your airline
Get in touch with your airline as soon as you can to explain what has happened, how it has affected you, and what you would like the airline to do about it. Stay polite and keep it precise. We understand cancellations are really annoying, but getting angry is pretty unlikely to help!
Make a flight cancellation complaint
Use our free, simple tool to start your claim about your domestic or international flight. It's absolutely free - and we won't take any percentage of compensation paid to you.
All flights either to an EU country (on an EU operated airline) or from countries in the EU (also including Iceland, Liechtenstein, Norway and Switzerland), are covered by EU regulation EC 261/2004. This gives you the right to care at the airport and compensation/refunds should your flight be cancelled.
You are entitled to a refund or replacement flight if your flight has been cancelled. If the cancellation was done within 14 days of your flight, and the reason was in the airlines control, then you may also be due compensation.
If the flight cancelled was an EU regulated flight, you may be able to claim for compensation under EU law.
<!--- Shadow box right end --->
1. You're entitled to a replacement flight or a refund
If your flight has been cancelled, you're entitled to an equivalent alternative flight, either on the same day or later (if you like – you decide when you want to fly!). If you aren't able to get an equivalent flight, then you are entitled to a full refund for your original flight.
2. Can I always claim compensation for a flight cancellation
You may be entitled to additional compensation on your EU regulated flight if you didn't get notified about the cancellation at least 14 days before your flight. The reason for the cancellation must be within the airlines control. If it was owing to extraordinary circumstances then they do not have to provide compensation.
3. What are extraordinary circumstances?
Extraordinary circumstances are things that are deemed to be out of the airlines control. The airline therefore isn't responsible for the impact of these events on their flights. Examples of these include extreme weather (e.g. lightning storms), strikes that are not related to the airline itself (e.g. baggage handlers, air traffic control), acts of terrorism.
Technical difficulties do not count as extraordinary. Of course, we all hope that technical difficulties are infrequent (!), but it has been ruled that these do not count as extraordinary. This means if your delay was caused by technical difficulties you may be eligible
3. Can I claim if a delayed flight has made me miss a connection?
If you've bought the tickets as part of the same booking, yes!
As long as you are either departing from or flying to an EU territory (on an EU operated airline if flying to the EU) with a stopover in a non-EU territory, you can get compensation for any cancellations – even if they happen on part of the journey that's outside the EU!
4. How much am I owed?
Flight cancellation compensation can be between 250 to 600 euros depending on the flight distance and delay length.
|Flight distance||Delay length||Entitlement|
|Up to 1,500km||3 hours +||€250|
|Any flight within the EU over 1,500km or |
any other flight between 1,500km and 3,500km
|More than 3,500km||3 to 4 hours||€300|
|More than 3,500km||4 hours +||€600|
Make an EU flight cancellation claim
Use our free, simple tool to start your claim under the EU 261/2004 regulations. It's absolutely free - and we won't take any percentage of compensation paid to you.
You can raise issues with 22 companies in Flights - Domestic and International (Canada) services
Key companies include: