If your flight is delayed then you could be entitled to compensation. Submit your claim for free via Resolver and get up to €600 (around $900 Canadian) per person. Start your claim by searching for a company in the box below.

Flight delays

Flight delays affect thousands of people every year. Some delays are unavoidable for airlines, like those flights impacted by wildfire smoke in B.C. in 2018.

However, the good news is that there are laws protecting your rights if the fault is with the airline – and if the delays are significant. This varies depending on where you are flying from, your arrival destination, and which airline you are flying with. So, whether you're travelling on Air Canada from Vancouver to London, England, or taking a short hop on Porter from Toronto to Ottawa, read on to find out more.

Making your claim using Resolver is totally free - we don't take a percentage of your compensation.


EU regulated flights

All flights either to an EU country (on an EU operated airline) or from countries in the EU (also including Iceland, Liechtenstein, Norway and Switzerland), are covered by EU regulation known as 261/2004. This governs your right to care at the airport and compensation/refunds should you experience significant delays.

You can claim for air compensation once the flight is delayed for more than three hours, as long as the delay wasn’t under ‘extraordinary circumstances’ such as weather and other circumstances completely out of the airline’s control. 

  1. Delays must be over 3 hours to claim

    The arrival time is when the plane opened at least one of its doors. If this time is more than 3 hours greater than the scheduled arrival time then you should be eligible, as long as the delay is caused by extraordinary circumstances.

  2. Delays must be caused by extraordinary circumstances to claim

    Extraordinary circumstances are things that are deemed to be out of the airlines control. The airline therefore isn't responsible for the impact of these events on their flights. Examples of these include extreme weather (e.g. lightning storms), strikes that are not related to the airline itself (e.g. baggage handlers, air traffic control), acts of terrorism.


    Technical difficulties do not count as extraordinary. Of course, we all hope that technical difficulties are infrequent (!), but it has been ruled that these do not count as extraordinary. This means if your delay was caused by technical difficulties you may be eligible

  3. Can I claim if a delayed flight has made me miss a connection?

    If you've bought the tickets as part of the same booking, yes!

    As long as you are either departing from or flying to an EU territory (on an EU operated airline if flying to the EU) with a stopover in a non-EU territory, you can get compensation for any delays that might occur – even if they happen on part of the journey that's outside the EU!

  4. How much am I owed?

    Flight delay compensation can be between 250 to 600 euros depending on the flight distance and delay length. The length of your flight delay is counted from when the doors are opened on the plane and not when it lands (as some airlines may claim).

    Flight delay compensation table
    Flight distance Delay length Entitlement
    Up to 1,500km 3 hours + €250
    Any flight within the EU over 1,500km or
    any other flight between 1,500km and 3,500km
    3+ hours €400
    More than 3,500km 3 to 4 hours €300
    More than 3,500km 4 hours + €600

    Check the distance of your original flight here

  5. What's the five-hour refund rule?

    Once your EU regulated short-haul flight (less than 932 miles) has been delayed for more than five hours, you are entitled to a refund if you no longer wish to travel.

    You will also receive a refund for any unused parts of your booking (for instance, the return flight), and a flight back to your departure airport if you’ve already completed part of your journey.

 

Make an EU flight delay claim

Use our free, simple tool to start your claim under the EU 261/2004 regulations. It's absolutely free - and we won't take any percentage of compensation paid to you.



US flights

Unlike EU law, there is no federal US law that means airlines have to provide compensation when flights are delayed. Check your airline (whether it's Delta, American Airlines, United or any other) tariff to understand your rights in case of a delay.

The US Department of Transportation regulations do give you rights if you suffer a 'tarmac delay' at a U.S. airport. Here's a list of frequently asked questions to help you if you suffer a tarmac delay:

  1. What is a tarmac delay

    A tarmac delay is when your plane is on the ground either before takeoff or after landing and you don't have the opportunity to get off.

 

  1. Which airports does the regulation cover

    The U.S. regulations cover tarmac delays at any U.S. airport. If your tarmac delay is at a non-US airport then you aren't covered by these regulations, however you may want to check your airlines tariff to see whether you are entitled to anything under their policy.

 

  1. Am I entitled to food and drink during a tarmac delay

    Yes you are! The airline should provide you with water and a light snack before your tarmac delay reaches 2 hours. The airline are not entitled to give you food and water in the unlikely event that it isn't safe to do so.

 

  1. Can I get off the plane?

    Airlines are required to start moving the plane to a location where you can safely exit before 3 hours delay for domestic flights / 4 hours for international flights. Again, it must be safe to do so, so in some rare cases this may not be possible.

 

  1. What are my rights if I do get off?

    If you do get off the plane during a tarmac delay then your rights are very limited. The airline are not obliged to remove your checked bags, and they do not need to book you on another flight.

Make a US flight complaint

Use our free, simple tool to start your claim under the US flight regulations. It's absolutely free - and we won't take any percentage of compensation paid to you.


Canadian domestic and other international flights

When you fly internally within Canada your rights are determined by the airline you fly with. Air Canada, Air Transat and Westjet will all set out your rights in your tariff. There are some general guidelines to follow if you are unlucky enough to get delayed. It doesn't matter if you're travelling across country from Vancouver to Toronto, or from Ottawa to Halifax, it's good to be in the know.

  1. Stay informed

    If it looks like your flight will be delayed, the airline should make an effort to keep you informed. Try to understand the reason for the delay from your airline.
  1. Understand your tariff / rights

    Every airline has to set out your rights in their tariff/rules (which should be readily available). Make sure you check these, to understand what the airline is obliged to do for you.
  1. Keep hold of your travel documents

    Keep hold of your boarding pass, and any other travel documents that you have. These may be a useful reference if you take your claim any further.
  1. Rescheduling or refunding of your ticket

    In the event of a significant delay, most airlines will try and reschedule you onto a different flight or offer you a refund (depending on the airline). You aren’t obliged to take these, but be aware that the airline may not be able to accommodate your specific requests.
  1. Meals and accommodation

    For longer delays, airlines may offer meal vouchers, accommodation or discounted rates for both. The specifics of this, and when you are eligible, will be set out in your tariff.
 
 

 

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