Terms of use

Please read this document carefully before using myresolver.ca, the Resolver app, or the Resolver email service.

Terms of use

These terms of use (together with the documents referred to in it) outline the terms on which you may make use of our website www.myresolver.ca (our site), whether as a guest or an account holder. Use of our site includes accessing, browsing, creating an account and/or using the Resolver Email Service (explained and defined below).

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site and/or the Resolver Email Service, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site or the Resolver Email Service.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site and the Resolver Email Service. When using our site and the Resolver Email Service, you must comply with this Acceptable Use Policy. Our Cookie Policy (specified in our Privacy Policy), which sets out information about the cookies on our site. Information about us

www.myresolver.ca is a site operated by Resolver Complaint Resolution Services Canada Ltd for and on behalf of Resolving Limited (collectively, "we" or “our”), a limited company registered in England and Wales under company number 08021550 and having its registered office at Treviot House, 186-192 High Road, Ilford, Essex IG1 1LR and main trading address at 56 Ayres Street, London, SE1 1EU.

Changes to these terms

We may revise these terms of use at any time by amending this page. Your use of our site after any changes have been made will constitute your agreement to the modified terms of use.

Please check this page from time to time to take notice of any changes we made, as they are binding on you to the extent you use our site.


We may update our site and/or our Resolver Email Service from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, our Resolver Email Service or any content on them, will be free from errors or omissions.

Resolver Email Service

Access to our site gives you the option to sign up for our email service (“Resolver Email Service”). The Resolver Email Service will allocate to you a unique email account and address (@email.resolver.co.uk) (“your email account”) for each complaint you have with service providers such as utility companies, restaurants and retail stores. Your email account will allow you to use our suggestions service option to identify recipients and appropriate content for any emails you send from that email account regarding a complaint.

We will not access your email account(s) without your permission or unless we have a reasonable suspicion that you may have breached these terms of use or the Acceptable Use Policy

Access and Use

Our site and the Resolver Email Service are made available free of charge.

We do not guarantee that our site, our Resolver Email Service or any content on our site or part of our suggestions service option, will always be available or be uninterrupted. Access to our site and our Resolver Email Service is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site or our Resolver Email Service without notice. We will not be liable to you if, for any reason, our site or our Resolver Email Service is unavailable at any time or for any period.

You are responsible for ensuring that all persons who access our site and/or the Resolver Email Service through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use or the Acceptable Use Policy.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via the Help Centre.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site and as part of our suggestions service, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes (e.g. by selling to third parties the services we offer on our site).

We grant you a limited, non-exclusive, non-transferable right to access our site. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to archive, reproduce, distribute, modify, display, publish, license, create derivative works from, or offer for sale or use any content or information contained on or obtained through our site, except as explicitly authorized by these terms of use.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No reliance on information

The content on our site (including our suggestions service accessed via your email account) is provided for information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the content on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We, our affiliates, and our and their respective directors, officers, employees, agents, and contractors, will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site;
  • use of, or inability to use, our Resolver Email Service; or
  • use of or reliance on any content (including via the suggestions service) displayed on our site or accessible via the Resolver Email Service.

If you are a business user, please note that in particular we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site and our Resolver Email Service for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site and our Resolver Email Service or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with the Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, their right to privacy, or any other rights.

We will not be responsible or liable to any third party for the content or accuracy of any content posted by you or any other user of our site. You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, employees, agents and contractors against any losses, liabilities, claims, expenses (including legal fees) in any way arising from the posting or transmission of any materials on or though the site by you. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.


We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus-protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to any page on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

We reserve the right to withdraw linking permission without notice to you.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact us via the Help Centre.

Third-party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.


You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and that you are fully competent to use our site and to enter into and comply with these terms of use. In any case, you affirm that you are at least 13 years of age, as our site is not intended for children who are under 13 years of age. Use of our site by anyone under 13 years of age is not authorized.


Any headings and titles herein are for convenience only.


If any provision of these terms of use shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

Applicable law

Any disputes arising out of or relating to these terms of use or the use of our site will be resolved in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

Contact us

Contact us via the Help Centre

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