Resolver is a free tool to help consumers raise and resolve issues. Our mission is to champion better outcomes for everyone.
Helping you get results
Making a complaint is often time-consuming and frustrating, especially if you find yourself waiting on the phone or struggling to find the right contact details.
Unlike traditional complaints procedures, Resolver guides and supports you throughout the complaints process. Our system makes recommendations on next steps and when to take them, connecting your complaint with key industry regulators and ombudsmen. Resolver helps you keep track of your complaint and stores all relevant information securely in one place.
We are NOT a claims-management company
Resolver is a free service that makes complaining more effective. We do not take a percentage of any outcome.
Unlike a claims management company, we do not act on your behalf. We empower you to get your voice heard and your issue resolved.
Resolver has been built by consumers, for consumers. We only treat you how we would like to be treated ourselves.
We do not have adverts, we do not sell or give your personal data to anyone except who you are claiming about or escalating your case to. We will never sell you anything.
Resolver was started in the UK by James Walker after an energy company ignored a complaint of his. James realised that complaining was complex, hard work and that there was no service that proactively helped consumers resolve their issues.
Who we work with
Our system is built on comprehensive research into correct complaint procedures. We regularly consult with regulators, ombudsmen, government departments, and consumer rights organisations to improve our process.
Being fair to businesses
Resolver is not there to bash businesses, that’s all too easy. We believe most businesses want to do the right thing for customers. So we are focused on helping them to understand and resolve your issue promptly and privately. Our aim is to help ensure you are happy with the outcome and want to remain a loyal customer to the organisation. Resolver customer satisfaction scores are based on feedback given by Resolver users at the point of case resolution. Only companies with more than 50 cases are included in these published datasets.