How to complain
Complaining is about resolving your problems – and improving the services you receive as a result. When done correctly, making a complaint should be a simple and quick process. When done incorrectly, or if the company you are complaining about doesn’t have adequate complaints procedures in place, it can be a painful and frustrating experience that feels very unfair. Read on for Resolver's top tips!
If you have a problem and aren’t sure how to proceed, then remember our top tips! These principles are the same for any type of complaint. Complaining doesn't need to be a chore, follow our top tips for the best outcomes!
Just because you have good manners, it doesn’t mean that you should be a doormat when it comes to raising and resolving an issue! The trick to considerate complaining is to keep your cool – stay courteous yet firm. If you are like us sometimes you can’t be bothered to complain, sometimes it is too hard work or you don’t want the confrontation.
There are a number of factors that affect what you can expect. Only about 15% of consumers are after compensation, but it's important to remember that having an issue or complaint does not mean you will automatically get compensation. It depends on the business, the service you have taken, the time and effort taken and the severity of the issue.
Where can I find help?
Resolver is designed to support you, but not to take control of your issue. We will provide as much information as possible to guide you through making your complaint.