Computers & Consumer Electronics - Damaged item
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- Anything you're sold has to be "as described" and "fit for purpose" – meaning it should work for a reasonable length of time.
- Unless you've specifically bought used goods, you should be able to expect a faulty item to be repaired free of charge (although this may depend on the warranty of the item in question).
- If you think the item was damaged in the mail, you should contact the sender rather than the courier.
- Always keep the item and its packaging – you may need both to be reimbursed.
- Always take up delivery issues with the retailer – you don't have a contract with the delivery company if you bought something online, and will need the retailer to resolve the matter for you.
We have 1,343 pages of rights advice for you covering 275 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
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