Credit cards - Delays or no response to communications

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You should expect your financial institution to have an internal policy in place that deals with complaints quickly and effectively. They are required to do so by the FCAC. If you are unhappy with the level of service you've received and have tried to resolve the matter with the financial institution, you may be able to escalate your case to an external ombudsman.

You should know

Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:

https://www.canada.ca/en/financial-consumer-agency/services/complaints/file-complaint-financial-institution.html

If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.

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Helping you with Delays or no response to communications

Resolver covers the issue Delays Or No Response To Communications for 11 companies and organisations: