Credit cards - Incorrect information provided
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Never send your credit card number by email, Resolver will remove your credit card number from any outgoing email for your protection.
- A chargeback is when a credit card charge is reversed.
- You should always try to resolve issues with the original merchant (e.g. the shop you bought something from) before requesting a chargeback.
- The chargeback process is run by your credit card network (e.g. VISA, Mastercard).
- Your bank must follow the process, but it does not set the process.
- Your bank should provide you with clear and timely guidance as to the chargeback process.
- The information provided should include details of any deadlines that affect you during the process.
- Information should be provided by your bank in a timely manner.
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
We have 1,344 pages of rights advice for you covering 287 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.