Credit cards - Unsolicited credit card cheque received
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- You must give consent before a federally regulated financial institution gives you credit card cheques.
- If you consent verbally (e.g. over the phone), then you must be sent confirmation of your consent, either on paper or electronically.
- You must receive confirmation before, or on, the date of your first credit card statement after you gave consent.
Where available we include the Internal Ombudsman of a bank in the escalation process. This is in-line with the FCAC complaints process guidance:
If you already have a final response from your bank that is not to your satifaction, you can choose to escalate for a Third Party Review regardless of whether you have been to the Internal Ombudsman.
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