Energy [OLD] - Bill not received

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  • If you haven't received your bill, you should contact your service provider to find out why. They should be able to resolve the matter for you.
  • If you end up being under-billed as a result of not receiving bills, your service provider should get in touch with you to give you clear information about the cause of the problem and the impact it'll have on your future bills.
  • They may backbill you according to your estimated normal consumption.
  • If the backbill looks unaffordable, you should be given the opportunity to organise a repayment plan that works for you.
  • If you think you’ve been treated unfairly and haven't been able to find a resolution with the company, you can consider contacting the Ontario Energy Board.
  • They will examine your case and may, depending on the situation, ask that the company you’re dealing with revise its decision.
You should know

Ontario Energy Board

The Ontario Energy Board (OEB) is an independent regulatory body that protects consumers in Ontario's energy market.

The OEB makes decisions and rules to make sure consumers are treated fairly.

If you're unable to find a resolution with your energy provider, you can consider escalating the matter to the OEB. They will work with the energy provider to find you the best possible outcome.

 

Ombudsman Toronto

Ombudsman Toronto investigate complaints and concerns about unfairness for the City of Toronto. This includes Toronto Hydro.

Ombudsman Toronto are an independent and impartial organisation.

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