Energy [OLD] - Incorrect information given
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If you're sold an energy contract, you should be given documents that'll help you make an informed decision.
Generally speaking, your contract should be in plain, easy-to-understand language and should give:
- the time period of the contract;
- information about any bills;
- any terms and conditions that apply to the contract.
Ontario Energy Board
The Ontario Energy Board (OEB) is an independent regulatory body that protects consumers in Ontario's energy market.
The OEB makes decisions and rules to make sure consumers are treated fairly.
If you're unable to find a resolution with your energy provider, you can consider escalating the matter to the OEB. They will work with the energy provider to find you the best possible outcome.
Ombudsman Toronto investigate complaints and concerns about unfairness for the City of Toronto. This includes Toronto Hydro.
Ombudsman Toronto are an independent and impartial organisation.
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