Resolver - Company not responded
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When companies don't respond, we completely understand how frustrating that feels. The inspirations behind the creation of Resolver was due to our founder James receiving poor customer service, and feeling adamant the treatment he was experiencing was not the only option.
If you have raised a case using the Resolver tool and the company has not responded, aim to engage with them as much as possible. Send follow up emails, call them (if possible), and ensure they are aware that you have been trying to get in touch. Through the Resolver process, we provide users with escalation options to encourage further channels of contact. Where applicable the final stage will lead to an industry regulator or ombudsman. These independant authorities can review communications between you and the company and encourage final resolutions.
Resolver is a free online complaints tool; whilst we aim to help consumers when raising their complaints, we aren't directly involved with communcations and can't contact any organisation on your behalf. You can get in touch with Resolver support at any time, and if we are able to offer guidance we will, but there is a limit to our involvement.
We have 1,344 pages of rights advice for you covering 287 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.