Food & Groceries - No delivery
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- Any online retailer should have clear information available about their shipment options.
- If a retailer doesn't give a shipment period, you should expect any purchase to be shipped within 30 days.
- Retailers should tell you if it looks like there'll be an unexpected delay. If it looks like they can't ship within the expected period, they should give you a proper estimate as to when your items will be shipped.
- If a retailer can't deliver as they've promised, they should let you cancel your order for free and give you a refund. If you got your delivery in the end but it took longer than it should have, you can ask for a partial refund.
- Always take up delivery issues with the retailer – you don't have a contract with the delivery company if you bought something online, and will need the retailer to resolve the matter for you.
We have 1,344 pages of rights advice for you covering 287 companies and organisations across 6 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
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