Weekly News Round-up - Make sure your voice is heard in 2019!

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Make sure your voice is heard in 2019!

10/12/2018

The end of year round-up always features best and worst lists. Best movies, worst stocks … followed by expert predictions for you and for everything you care about for the 2019 year! There is never any shortage of helpful advice on how to actually follow through on your own resolutions (which, if you’re like us, are normally long forgotten once February hits!)

Here at Resolver, we’re only going to make one small, very small suggestion that you take with you into this brand new beautiful year of 2019! Make it a year where you make your voice heard! This doesn't mean shouting and screaming, it means effective communication with the right people, at the right time.

The reality is that consumers don’t complain because it’s a pain to do so. A major consumer group in the UK completed a big consumer study that showed that 45% of consumers think complaining is not worth the hassle!

Ombudsman Services 2018 Consumer Action Monitor Study

Here in Canada, the Office of the Taxpayers' Ombudsman found the same trend – 52% of respondents believe making a complaint about a tax issue or problem is more trouble than it is worth!

Office of the Taxpayers' Ombudsman - Annual Report 2017/18

Put it another way… for many reasons such as inertia, difficulty in making a complaint, lack of belief in an outcome etc, only 27% of issues with products and services are raised with the businesses concerned. That means, businesses don’t change because they really don’t know how consumers are feeling! Let’s make 2019 the year when the consumer’s voice is heard!

We've put together a quick guide on how to complain. This gives you some simple advice when making a complaint, to help get you a fair outcome.

Resolver's quick guide to complaining

You’ve already found the MyResolver website – well done! Now go one stage further and bookmark the site for when you next need it. And please share these links with your friends and family, when you hear someone complain about a product of service issue.

Have a wonderful celebration and we look forward to helping facilitate the conversation between Canadians and their businesses through 2019!

Who do you have an issue with?

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If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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